If the item is a presale item, it usually will be shipped 5 business days after presale phase ends! And you can find the presale schedule in the item description page or on our Instagram.

Regular items will be shipped within 5 business days after the order is PAID. Some payment methods, such as paypal, will take couple days to process.

We deeply appreciate your patience, and hope you have a good shopping experience!

Please check your order status. We usually take under than 5 business days to mail out items that are ready to ship. And if it's a presale item, the shipping date will be listed in the item description.

Please check the tracking of your package. The package might be delayed or misplaced by the postal service, and we are sorry that we do not have control over that.

If the package is indeed missing for various reasons, please email us at honeypepperix@gmail.com. We will handle it at a case by case basis

We are happy to make exchange within 14 days after package is delivered for you, if the request is reasonable! Please contact us using the form above or email us at honeypepperix@gamil.com! We will reply and provide detailed instructions within 24 hours!

However, as we stated in our return policy, we only provide free exchange for defected items, as we are a small business with limited budget o(╥﹏╥)o So, you might need to pay for the exchange. We apologize for the inconvenience.